Privacy Policy
Effective Date: 2 October 2024
Content
1. Introduction
2. What information we collect, use, and why
3. The type of personal information we collect
4. Sensitive Data
5. Your data protection rights
6. Updates or changes to the Privacy Policy
7. How to complain
8. Data privacy contact
1. Introduction
This privacy notice tells you what to expect us to do with your personal information.
2. What information we collect, use, and why
Most of the personal information we process is provided to us directly by you for one of the following reasons:
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Sending us an email.
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Completing an enquiry form or student contact information form.
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As you use our website by using cookies and similar technologies.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
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Your consent. You are able to remove your consent at any time. You can do this by contacting admin@excellenceacademy.online
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We have a contractual obligation.
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We have a legal obligation.
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We have a vital interest.
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We need it to perform a public task.
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We have a legitimate interest.
3. The type of personal information we collect
We currently collect and process the following information:
3.1 Communication Data
Includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Legitimate interests are the lawful ground for this processing these data,to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
3.2 Customer Data
Includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Performance of a contract is the lawful ground for this processing these data, between you and us and/or taking steps at your request to enter such a contract.
3.3 User Data
Includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Legitimate interests are the lawful ground for processing these data, to enable us to properly administer our website and our business.
3.4 Technical Data
Includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Legitimate interests are the lawful ground for this processing these data, to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
3.5 Marketing Data
Includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Legitimate interests are the lawful ground for this processing these data, to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Legitimate interests are the lawful ground for processing these data, to grow the business. We may also use such data to send other marketing communications to you with consent or legitimate interests (namely to grow our business) being the lawful ground for this processing the data.
4. Sensitive data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences. Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time. We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary.
For more information on this please email us at admin@excellenceacademy.online. In case we need to use your details for an unrelated new purpose we will let you knowand explain the legal grounds for processing.We may process your personal data without your knowledge or consent where this isrequired or permitted by law.
5. Your data protection rights
If you wish to exercise any of your rights, as listed below, please write to us at admin@excellenceacademy.online:
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Access your personal data,
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Objection to processing of your personal data,
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Objection to automated decision-making and profiling,• Restriction of processing of your personal data,
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Your personal data portability,
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Rectification of your personal data, and
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Ensure of your personal data.
If you make a request relating to any of the rights listed above, we will consider each such request in accordance with all applicable data protection laws and regulations. In some cases, these rights are subject to conditions and limitations.
6. Updates or changes to the Privacy Policy
We reserve the right to make changes to this Privacy Policy. Ecah time you visit this siteyou should check this Privacy Policy to verify that no changes have been made to anysections that are important to you. This Privacy Policy was last updated 02/10/2024.
7. How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the bottom of this Privacy notice.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
8. Data privacy contact
Questions, comments, and requests regarding the Privacy Policy are welcomed and should be addressed to Otilia Qaraman at admin@excellenceacademy.online.